Accidents and unforeseen circumstances cannot be predicted. However, these are the moments on which customers want to be able to reach you, for help, advice, or a solution. Even outside of regular office hours. By using the On Call Emergency Service and other out of office contact services of SOS International, it is certain that your customers can speak to someone immediately and will be provided with a practical solution when possible. This is how you can always be there for your customers.
Whether it is a minor or a major inconvenience, the solution can’t wait. For example, in case of major leakage or flooding indoors, a broken front door key, or a broken window after a burglar attempt. The assistance staff of SOS International are available day and night to provide an immediate, practical solution. They send a contracted professional repair company to take the appropriate measures.
With this, they avoid possible consequential damages. In short: with our On Call services for housing associations, your renters can receive the help they need at all times, making them feel safe and secure, and saving you increasing costs.
Damages and other unforeseen circumstances don’t stick to usual office hours. These are the moments, however, that you can be of service for your customers and at which they expect your involvement.
With our 24/7 Out of Office Contact service you are available at any moment your customer needs you; during office hours and beyond, in the evenings and weekends. Our customer-oriented and empathetic employees speak to your customers, answer their questions and help them further – exactly as you would do yourself.
Imagine being on the other side of the world, without phone signal. Or you just went through something impactful that makes your journey go in a different direction. In these and similar situations, travellers can call on our 24/7 Travel Support Desk.
Decisively and with relevant knowledge, our staff can help your customers with advice or very practical support. For example, in cases of cancellations and rebooking, transfer connections, problems in booking accommodation and transport, and so on. Unburdening and of course with the necessary attentive and personal support.
Luckily, customers don’t always deal with illness, accidents or calamities. Nevertheless, smaller inconveniences can also disrupt the joy of travelling. Thanks to our 24/7 Personal Services, we can also unburden your customers in less impactful incidents.
Such as with problems around travel documents, a lost passport, a blocked bank account, lost luggage, the provision of emergency money, and more. A comforting thought that your customers can fall back on this practical support in unforeseen circumstances, day and night.
Rietbaan 40-42
2908 LP Capelle aan den IJssel
Netherlands
+31 (0)20-6515151
For what you value most
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